Preorders

When will I receive my preorder?

Preorders are generally shipped on the official release date of the product, subject to receipt of the items from our suppliers. Whenever possible, we prepare shipments so that they arrive on the official release date for orders with priority shipping. However, this cannot be guaranteed, as products are often received only one day before release and transport delays may occur.

To facilitate shipment preparation during releases, orders containing only preorder items are processed first. Other orders are then prepared in the order they were received, with priority shipping handled before economy shipping.

Can I order other products together with my preorder?

Yes, but the entire order will only be shipped once the preorder product(s) are officially released. If you wish to receive other items earlier, we recommend placing two separate orders. Orders containing only preorder items are processed with priority.

Can I add products to an existing preorder?

Yes, this is possible up to two days before the official release date. Simply place a new order and indicate in the message the preorder number to be combined.

When do I have to pay for my preorder?

Preorders must be paid immediately, just like any other order.

Can I cancel my preorder?

Preorders are final and cannot be cancelled, including in the event of delivery delays. No refund is possible, and any amounts due will be credited exclusively as a store credit voucher, in accordance with the General Terms and Conditions of Sale.

Am I guaranteed to receive my preorder?

We do our best to fulfil all preorders and only offer items that have already been ordered from our suppliers. However, we remain dependent on our suppliers and cannot guarantee delivery in all cases. If the quantities received are insufficient, a preorder may be cancelled or partially fulfilled.

By placing a preorder, the customer accepts the risk related to supplier availability and acknowledges that no financial compensation can be claimed in the event of delays or cancellations beyond The Mana Shop's control.

What happens if my preorder contains items with different release dates?

If a preorder contains items with multiple release dates, the following rules apply for partial shipments:

• If the total value of available items is below CHF 200.-: no partial shipment
• If the total value of available items is CHF 200.- or more:
  • If the total value of remaining items is below CHF 200.-: no partial shipment
  • If the total value of remaining items is CHF 200.- or more: free partial shipment

Example:
You placed a preorder with a total value of CHF 700.- across four different releases:

• CHF 200.- for the first release: free partial shipment
• CHF 200.- for the second release: free partial shipment
• CHF 200.- for the third release: no partial shipment, as the remaining items total is below CHF 200.-
• CHF 100.- for the fourth release: items from the third and fourth releases are shipped together

It is also possible to request an additional partial shipment for a flat fee of CHF 8.-. This partial shipment will be carried out at the release of your choice. If you prefer all items to be shipped together regardless of their release dates, please indicate this in the message of your order.

Partial shipments are an exception to the general shipping rules and are applied only under the conditions described on this page and in the General Terms and Conditions of Sale. The Mana Shop reserves the right to determine whether a partial shipment is feasible.