Privacy Policy

The Mana Shop places great importance on the protection of personal data. This privacy policy explains which data we collect, for what purposes it is used, with whom it may be shared, and what rights you have. It applies to the use of our website and the services offered thereon.

1. Data controller

Data controller:
Carron CCG (The Mana Shop)
E-mail: contact@themanashop.ch
Switzerland

2. Data collected

We may collect the following categories of personal data:

• Identification and contact data: name, surname, email address, postal address, phone number.
• Order data: purchased products, order history, delivery and billing information, returns.
• Payment data: information required to process payments via the chosen payment provider. We do not store full card details.
• Customer account data: login credentials, preferences, language, account settings.
• Technical data: IP address, session identifiers, browser type, visited pages, navigation events.
• Customer review data: data required to request and publish reviews following a purchase (for example first name, review content, rating, order or product reference, depending on the service used).

3. Purposes of processing

• processing and managing customer accounts and orders,
• payment processing, invoicing and delivery,
• responding to customer enquiries,
• improving website performance, security and user experience,
• audience measurement and statistical analysis, subject to consent where required,
• marketing activities, subject to consent where required,
• collecting and displaying customer reviews after purchases.

4. Legal basis

Personal data is processed in accordance with Swiss data protection law (revFADP) and, where applicable, the GDPR. Processing is based on contractual necessity, legal obligations, legitimate interests, or your consent, depending on the context.

5. Data sharing with third parties

Personal data may be shared with third parties only when necessary to provide our services, including:

• payment service providers,
• shipping and delivery providers,
• hosting and technical service providers,
• analytics and marketing tools, subject to your consent,
• customer review service providers for the collection and display of reviews.

Data is never sold or shared for independent commercial purposes.

6. International transfers

Some service providers may process data outside Switzerland. In such cases, appropriate safeguards are implemented.

7. Cookies

The website uses necessary cookies and, with your consent, analytics, marketing, and customer review cookies. Preferences can be managed via the cookie banner.

8. Data retention

Data is retained only as long as necessary for the stated purposes or as required by applicable law.

9. Data security

We implement reasonable technical and organizational measures to protect personal data.

10. Your rights

You have the right to access, rectify, delete, or object to the processing of your data, and to withdraw consent at any time where applicable.

11. Changes

This privacy policy may be updated from time to time. The version published on this page is the current version.